Two weeks in the past we been given the awful news that our 12 year outdated grandson were strike by a truck and killed. We necessary to get from PA to CA as swiftly as feasible. It had been Thankagiving 7 days, the worst 7 days from the year to vacation through Hotwire, we ended up capable of get reservations the next early morning on American, not the airline on which we commonly journey.
Hi my title is larneta and i flew with American Airways for The very first time to try and do a suprise bridal shower for my best friend,but After i landed my baggage was not there.they sent my baggage to Wisconsin. Ihad Almost everything for the suprise bridal shower in those baggage.I couldnt find out why they in which in Wisconsin And that i didnt treatment I just required them being the place I used to be at once.So I needed to cancel every little thing. All her spouse and children and his friends and family.I used to be practically crying in the airport she didnt even know I used to be there I came early only for the suprise.
I desired to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to many issues to search out me another flight and to reroute my luggage. Gary was enjoyable and helpful and relaxed, and I really appreciated how hard he worked to help me.
Looking to modify a reservation day for the final three times/evenings. Each agent We've got gotten has both transferred us out of our simply call creating Yet another hours wait around or has hung up on our phone.
On seven/18/fourteen my husband and I ended up with your flight sixty seven from BCN to Jfk. We boarded the airplane and located that it had no wifi or leisure options within the seat. If the food was served we questioned the flight attendant In the event the meal experienced any peppers(the vegetable) in it since the “hen†along with other components ended up unrecognizable. My spouse is highly allergic to peppers and he had to be specific there have been none. The attendant said she experienced no concept of what the foodstuff ingredients ended up in possibly assortment so he did not eat. How hard would it not be in your catering dept to deliver a summary of components for this kind of difficulty? The aircraft alone was aged and alert on the inside. When bought over the airplane, the mentor area smelled of fecal subject and it took very a while to the smell to dissipate.
I tried contacting AA for restitution and gained a “variety letter†apologizing for my expertise.
This was entirely unfair to me- I paid out for just a seat and bought one/two seat, I paid excess for “further room†and obtained no area. This was a really awkward encounter for me.
On arrival in Panama with flight AA959 on the list of 2 luggages, a Roncato luggage, ( pics hooked up ) value €189 arrived broken. I quickly went to the suitable Office environment Within the airport, where the sole remark was they handed me a « examining Post Damage discover », which I enclose see this website herewith. I spent the following day purchasing a completely new luggage and attempting to get in touch with your places of work via the telephone numbers indicated over the claimed doc with out, nevertheless, receiving any reply – the cell phone isn't answered and the road goes blank right after several minutes of waiting around, it doesn't matter which number I dial. I Hence continue my travel and on my arrival in Miami airport for my return excursion (flight AA2198 on March 24) I once more try and Get in touch with your Workplace within the airport, but the only real suggestions they may give me was to difficulty a complaint through your website, which I'm now performing. Besides the above mentioned, I do have A different – and doubtless far more major – complaint. At some time of my reservation I compensated an extra $88 ($forty four Just about every) for extra comfort seats. To my shock, the seats turned out for being the normal – no extra – seats.
I was delayed on Monday feb 15th twice ahead of being cancelled and bumped to Tuesday. When I had been frustrated I recognized. Then at ten:30pm I get a textual content declaring my Tuesday flight was cancelled right up until Wednesday.
Does American Airways Use a coverage NOT to talk to their travellers (who have all paid out to fly on that airline)???
It could be a glitch to you personally but it ensures that I have to face in a lengthy line that is really distressing using a knee cap that has been broken.
I have used several hours around the telephone seeking to untangle a mistake created in making reservations with American Airlines on-line. After going through most of the actions in reserving a flight for my household of 3 (Brian, Marcela & Lorenzo Hawk) and adding my credit card no. to pay for the 3 flights, I didn't get a affirmation, but a window on my display screen Having said that “This site can't be displayedâ€. I took that to suggest which the transaction didn't endure, so I started all yet again with a unique vacation agency.
So here is my Close friend due at function and my son concerned and perplexed standing in the gate and waiting around in line For more info. At some point your employees advised them which the flight was about to board again and it hardly ever did. Lori necessary to get again to her little youngsters that evening and her occupation the following morning, when the attendant mentioned the flight was cancelled. Your personnel began administering alter flight info and resort information. Lori lives around an hour or so absent and experimented with to secure a practical resort for them to invest the night. By the point it absolutely was her flip, there were no convenient accommodations left in the area. All through this time, I am on one particular cellphone with American Airlines and my spouse is on another and Lori is waiting in one line close to my son who stood beside her in An additional. They eventually reticketed everyone on the flight. My son, the minor that I expended $150 being escorted and cared for by your airline, was not placed on the following feasible flight to return dwelling to his family, but as a substitute was put on an American Airways flight the subsequent day.
What good is crafting your displeasure to this so referred to as “customer service†if very little is completed to address the criticism.